This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website or mobile app?

Information You Provide to UCPlaces

Account Registration

When you create an account with UCPlaces, we collect the information you provide us, such as your name, email address, phone number, social network links and payment information. You may choose to share additional info with us for your User profile, like your photo or addresses and set up other preferences (such as nick name).

Communications

When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

Ratings and Feedback

When you rate and provide feedback about tours or guides, we collect all of the information you provide in your feedback.

When you purchase a tour

We collect the tour name, price paid, date and time of purchase.

Information We Collect When You Use UCPlaces

Location data

Great guided tours are based on user location. UCPlaces collects this data when the UCPlaces app is running in the foreground, that is when the app is open and on-screen or when it's running in the background, meaning that the app is still running but not on the screen of the mobile device.

We collect precise location data from the user's mobile devices if they enable us to do so. UCPlaces collects this data from the time a tour starts until it is finished. We use this data to provide GPS-led guided tours including route calculation, navigation instructions and automated audio narration that is triggered based on user location.

Location Tracking and POI Logging
When you use the UCPlaces app, we may collect and process your device’s geolocation data and timestamps as you arrive at specific Points of Interest (POIs) during a tour. This helps us:

• Provide real-time, location-based tour guidance
• Track your progress through the tour
• Improve app functionality and tour quality
• Offer personalized user experiences (with consent)
• Assist with customer support in the event of technical issues or discrepancies during your tour

Legal Basis for Processing (GDPR Article 6)
We process this data based on:

• Your explicit consent (Article 6(1)(a)) when you grant location permissions
• Our legitimate interests (Article 6(1)(f)) in enhancing functionality, supporting users, and improving the service

Data Handling

• Your location data is securely stored either locally on your device or on our protected servers
• This data is not shared with third parties unless you’ve given explicit permission or we are legally required to do so
• If used for analytics, the data is anonymized or aggregated to ensure privacy

Your Rights Under GDPR
As a user located in the European Economic Area (EEA), you have the right to:

• Access, correct, or delete your personal data
• Withdraw your consent at any time
• Restrict or object to the processing of your data
• File a complaint with your local Data Protection Authority

To exercise your rights or request data deletion, please contact us using this form.

Usage Information

We collect information about your use of UCPlaces like the tour name, date, time, payment, tour review text and scoring. We also collect information about your interactions with the UCPlaces Platform like our mobile app and website, including the pages and content you view and the dates and times of your use.

Device Information

We collect information about the devices you use to access UCPlaces website and app, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4/5G), preferences and settings (such as preferred language), application installations, device identifiers, and push notification tokens.

When do we collect information?

We collect information from you when you register on our site, respond to a survey, fill out a form or enter information on our site.

Provide us with feedback on our products or services

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Keep in mind that any media you upload as part of a tour including but not limited to audio, text and photos is publicly acciessible to anyone.

We do not use vulnerability scanning and/or scanning to PCI standards.

An external PCI compliant payment gateway handles all CC transactions.

We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Data retention and deletion

We keep your personal data only as long as necessary to provide you with the UCPlaces Service and for legitimate and essential business purposes, such as maintaining the performance of UCPlaces, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes.

We keep some of your personal data for as long as you are a user of the UCPlaces Service. For example, we keep your account information and financial transactions.

Users may request deletion of their accounts at any time through the 'Contact Us' page on our website. UCPlaces may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

Following an account deletion request, UCPlaces deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

The data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.

User can modify their account details at any time using the 'Profile Edit' section on our website.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to

• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. Answer

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Can change your personal information:

• By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify users via email and in-site notification as soon as reasonably possible.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Process orders and to send information and updates pertaining to orders.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

• Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using this form or using the information below